At UO Store, we take utmost care in delivering quality products. However, we understand that sometimes things can go wrong. So here's our strict but fair policy:

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✅ Returns are accepted ONLY IF:

A damaged or wrong product is received.

A clear unboxing video (without cuts/edits) is provided from the moment the package is opened.

The return request is raised within 24 hours of delivery.

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📞 Order Confirmation:

After placing the order, we will call you to confirm if you want to proceed or cancel.

Orders not confirmed on call may be automatically cancelled.

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❌ Returns/Refunds will NOT be accepted if:

No unboxing video is shared.

You change your mind or no longer want the product.

You ordered the wrong size, color, or variant.

The product is damaged after delivery.

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💸 Refund Process (Only if eligible):

Refund will be processed within 5–7 working days after return pickup and verification.

Refunds are made via UPI or bank transfer only.

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For any issue, contact us with your order ID and unboxing video on WhatsApp or Email.